新手上路
- 积分
- 16
- 威望
- 0
- 金钱
- 16
- 注册时间
- 2023-9-22
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Job Description and Responsibilities
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2 X0 ~" I2 w1 p) \9 U5 k7 pHotel Operations Management: Assisting the General Manager in formulating and implementing the hotel's operational strategies and goals. Overseeing and guiding the daily operations of various departments to ensure smooth hotel operations.& u* @$ b$ `' {5 Y! @+ S1 W
4 Q# v1 g0 W( M0 ]8 ~ z$ jDepartment Coordination and Management: Coordinating cooperation among different departments, ensuring collaboration and improving work efficiency. Supervising and directing department heads to execute work according to established standards and service quality.
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3 z1 L. ~& @- X4 D) T0 QCustomer Relationship Management: Establishing and maintaining good cooperative relationships with important hotel clients. Handling customer complaints and issues, taking appropriate measures to resolve them. Ensuring customer satisfaction and striving for repeat business.0 [4 g# [: `6 H+ a) p; ]
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Hotel Budget and Financial Management: Participating in the formulation of the hotel's budget plans. Monitoring and controlling the hotel's expense expenditures. Ensuring the achievement of financial goals and providing relevant financial reports.5 J" `$ `6 C; t+ ~. l
' [( Y' x# A2 @, EEmployee Training and Development: Responsible for the recruitment, training, and development plans of employees. Ensuring that employees have the necessary skills and knowledge, and improving their performance and career development.
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/ U# }) p3 h2 QHotel Marketing and Promotion: Participating in the formulation of the hotel's marketing and promotional strategies. Driving hotel brand promotion and marketing activities to enhance the hotel's reputation and market share.
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Crisis Management: Responsible for developing and implementing emergency plans. Dealing with emergencies or urgent situations to ensure the safety of hotel employees and guests.% ?/ O: h& V9 i) m1 n- z0 K
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In summary, the Hotel Executive Assistant Manager plays a crucial role in hotel operations, requiring excellent management and leadership skills to ensure efficient hotel operations, provide exceptional customer service, and achieve long-term development goals for the hotel./ }! [" j: f5 X: Q5 D/ }( Q( B, ^
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Whats:4166283664( [6 b, J& n$ o& Q9 r7 m( I; R" l
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