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Job Description and Responsibilities

Hotel Operations Management: Assisting the General Manager in formulating and implementing the hotel's operational strategies and goals. Overseeing and guiding the daily operations of various departments to ensure smooth hotel operations.
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4 G0 o: r/ K; X; D) R  K' u; nDepartment Coordination and Management: Coordinating cooperation among different departments, ensuring collaboration and improving work efficiency. Supervising and directing department heads to execute work according to established standards and service quality.

+ k/ O# d/ D6 x$ D# ~' [5 ]Customer Relationship Management: Establishing and maintaining good cooperative relationships with important hotel clients. Handling customer complaints and issues, taking appropriate measures to resolve them. Ensuring customer satisfaction and striving for repeat business.
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Hotel Budget and Financial Management: Participating in the formulation of the hotel's budget plans. Monitoring and controlling the hotel's expense expenditures. Ensuring the achievement of financial goals and providing relevant financial reports.
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7 c: V: H- E- E" e& \Employee Training and Development: Responsible for the recruitment, training, and development plans of employees. Ensuring that employees have the necessary skills and knowledge, and improving their performance and career development.
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Hotel Marketing and Promotion: Participating in the formulation of the hotel's marketing and promotional strategies. Driving hotel brand promotion and marketing activities to enhance the hotel's reputation and market share.

2 E: X2 N+ n% P- N) k' l0 d3 S1 xCrisis Management: Responsible for developing and implementing emergency plans. Dealing with emergencies or urgent situations to ensure the safety of hotel employees and guests.
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$ J2 p5 V/ s4 q1 jIn summary, the Hotel Executive Assistant Manager plays a crucial role in hotel operations, requiring excellent management and leadership skills to ensure efficient hotel operations, provide exceptional customer service, and achieve long-term development goals for the hotel.
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6 c) F2 u* w9 @' Y7 R( A& n5 H7 MWhats：4166283664