新手上路
- 积分
- 16
- 威望
- 0
- 金钱
- 16
- 注册时间
- 2023-9-22
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Job Description and Responsibilities
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Hotel Operations Management: Assisting the General Manager in formulating and implementing the hotel's operational strategies and goals. Overseeing and guiding the daily operations of various departments to ensure smooth hotel operations.
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/ x: d9 i7 Q9 [# a; I: d% ADepartment Coordination and Management: Coordinating cooperation among different departments, ensuring collaboration and improving work efficiency. Supervising and directing department heads to execute work according to established standards and service quality.
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Customer Relationship Management: Establishing and maintaining good cooperative relationships with important hotel clients. Handling customer complaints and issues, taking appropriate measures to resolve them. Ensuring customer satisfaction and striving for repeat business.! ^# |: G% f q" T, N3 ^( @
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Hotel Budget and Financial Management: Participating in the formulation of the hotel's budget plans. Monitoring and controlling the hotel's expense expenditures. Ensuring the achievement of financial goals and providing relevant financial reports.' ~: A. d' O1 `
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Employee Training and Development: Responsible for the recruitment, training, and development plans of employees. Ensuring that employees have the necessary skills and knowledge, and improving their performance and career development.
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5 s* J1 j/ Z0 @, l1 k6 ?% PHotel Marketing and Promotion: Participating in the formulation of the hotel's marketing and promotional strategies. Driving hotel brand promotion and marketing activities to enhance the hotel's reputation and market share.
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* x& q: j- g! `5 e) HCrisis Management: Responsible for developing and implementing emergency plans. Dealing with emergencies or urgent situations to ensure the safety of hotel employees and guests.6 {# X0 b5 s+ R r8 d
: A% d g" a6 ?* F$ dIn summary, the Hotel Executive Assistant Manager plays a crucial role in hotel operations, requiring excellent management and leadership skills to ensure efficient hotel operations, provide exceptional customer service, and achieve long-term development goals for the hotel.- P @& W+ m, I# O5 U
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